Refund Policy

Returns

Any cosmetic damage from the manufacturer on all products must be reported within 24 hours of delivery.
Please do not send your purchase back to the manufacturer.
Only regular priced items may be returned, unfortunately sale items cannot be returned.
Our policy lasts 30 days. If 30 days have elapsed since your purchase, unfortunately we won’t be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it in. It must also be enclosed in its original packaging.
Several types of product are exempt from being returned. Perishable goods such as opened/used e-liquid, batteries, cotton, wire and other consumables cannot be returned.
To complete your return, we require an order receipt/invoice or proof of purchase.

Refunds (If applicable)

We may request for you to email/send pictures of damaged or defective merchandise prior to sending items back to us. We may also email you with troubleshooting steps in an attempt to save you the time of returning the items.
All used defective items must be cleaned for a return or exchange. If you send us merchandise that is not cleaned, it will be returned to you at your expense.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are returning a product for a refund, we may charge a 15% restocking fee if the original product is not in brand new condition and the original packaging you are returning the product in, is defective.
You will be responsible for shipping charges to us. All shipping charges are non-refundable. If you decide to return a product and originally received free shipping, you will be responsible for the shipping cost associated with initial delivery. For example, if you received free shipping, but it cost us R 100.00 to ship the product to you, we will deduct R 100.00 from your refund. This may be higher or lower depending on the product dimensions.

There are situations where only partial refunds can be granted (If applicable)

Products showing obvious signs of use
Any item not in its original condition; that is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Late or missing refunds (If applicable)

If you haven’t as yet received an anticipated refund, first recheck your bank account.
The next step is to contact your credit card company. It may take some time before your refund is officially posted.
Having completed this step, contact your bank. There is often some processing time before a refund is posted.
If you’ve completed all of these steps and still have not received your refund, please contact us via the Contact Us page.

Complete the following steps should you wish to submit a return:

1. Should you wish to return a product for exchange, replacement, or refund, please navigate to the Contact Us section of the website and submit a return request. Please provide as many details as possible, including your order number, full name, address, phone number and reason for the return. If the return is approved you will get further directions on shipping the package back to us. We may email you after you submit your return for purposes of troubleshooting.
2. Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means in effect that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items must not have any damage nor show signs of use. Should you wish to submit a return, please take proper care in repackaging the item for shipping. If the device is defective and you are sending it back for an exchange you will only need to send back the defective pieces and anything that may be causing the item to malfunction.
3. Include a copy of the original order/invoice in the package and indicate whether you would prefer to be refunded for the item, or for it to be exchanged. Due to limited stock level, exchanges cannot be guaranteed.
4. Ship the item at your expense with your carrier of choice to the address below. If you are shipping an item with a total value of more than R 500.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Should the item be deemed faulty, shipping will be refunded after we have received the item.
Throat Punch
Attention: Returned goods
RCK Global Mouse, 1 Brian Street,
Lyme Park, Bryanston
Johannesburg, 2060
5. If you are to receive a refund, it will be issued by Throat Punch when the returned item has been received in satisfactory condition. Refunds will be processed within 10 business days of receiving the items. If you have any questions on our return/refund process, feel free to get in touch via the Contact Us page. Please note that if you are utilising an approved prepaid card, Throat Punch will attempt to refund the payment method within the scope of our refund policy. Throat Punch is not responsible for refunds to a prepaid card in the event that the card holder no longer has possession of the prepaid card utilised in the transaction.

Price adjustment disclaimer

Throat Punch will honour price adjustment within 14 days from the date of purchase with proof of purchase. Holiday specials, promotional sales and clearance sales may be exempt. Price adjustment will be issued via store credit.